Future Link
Optimizing Processes and Expanding Sustainable Impact for Future Link’s Career Coaching Program
Client
Future Link
Year
2023-2024
Scope of Work
Project Management, Systems Implementation, Administrative Assistance
Industry
Non-Profit
Here's the Stitch
(aka Situation)
Future Link sought a program evaluation consultant to assess and provide recommendations on the structure, processes, metrics, and scaling plan for their Career Coaching Program (CCP). The goal was to increase students' college persistence rate, degree completion, and workforce training outcomes that lead to internships and job placements.
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Our Approach
BRVC worked closely with Future Link to evaluate the program and create recommendations aimed at scaling the CCP. Our approach focused on improving efficiency, streamlining processes, and maintaining a human-centered approach while leveraging technology for scalability.
Program Evaluation & Process Improvement:
We reviewed the current program, focusing on the three-track structure, student life cycle, and career coach life cycle. Based on our analysis, we created three Standard Operating Procedure (SOP) Documents to standardize processes for the Career Planners, students, and staff. We also recommended automation to streamline tasks, improve efficiency, and maintain program effectiveness.
Metrics Evaluation & Scaling Plan:
We conducted market research to assess national benchmarks for career development programs, ensuring that Future Link was measuring the right data points. We also developed a scaling plan that outlined the steps needed to grow the program — including human, technical, and financial resources.
Implementation & Automation:
We implemented processes using Monday.com for tracking, reporting, and automation. This included designing workflows for all stages of the program and providing a clear, actionable plan for scaling and reporting to key stakeholders, such as the Future Link board and the ECMC Foundation.
Our Impact & Client Milestones
BRVC helped Future Link build a scalable framework for their CCP, focusing on process improvement, resource development, and data-driven strategies to ensure sustainable growth:
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Scaling Plan Development:
We created a roadmap to expand CCP by focusing on human, technical, and financial strategies. The plan set clear goals to increase student reach to 175 students and secure 65 internships by 2024. We also identified key metrics for success, including graduation rates and financial stability. -
Process Improvement & Automation:
Streamlined SOPs and integrated Monday.com for tracking and automating workflows. This improved efficiency, reduced administrative tasks, and supported the scaling of the program without compromising its personalized approach. -
Resource Creation:
Developed 41 resources, including templates, tutorials, and guides, to aid in program execution and staff onboarding, empowering Future Link to grow while maintaining consistency. -
Data-Driven Strategy:
We aligned the scaling efforts with measurable metrics, ensuring continuous improvement and positioning Future Link for future funding opportunities with detailed reports for stakeholders like the Future Link board and the ECMC Foundation.